In the Nuts and Bolts Business Series – a practical guide for leaders, Roy Zazeraj has written:

“How to Create a Client Service Culture” ISBN: 1-86922-026-9
“How to Maintain a Client Service Culture’ ISBN: 1-86922-028-5
“How to Manage Client Relationships” ISBN: 1-86922-029-3

These are available (book or CD) from the publishers, Knowledge Resources (Pty) Ltd via their website www.kr.co.za